Refund and Returns Policy – Luigi Disposable Carts
Effective Date: September 2024
At Luigi Disposable Carts, customer satisfaction is our priority. We are committed to delivering premium-quality vaping products that meet the highest standards for safety, flavor, and performance. This Refund and Returns Policy outlines the conditions under which returns, exchanges, and refunds are processed for all Luigi disposable carts and related products. By purchasing from us, you agree to the following terms:
1. Eligibility for Returns
- Returns are accepted only for products that are defective, damaged upon arrival, or incorrect.
- To qualify for a return, the product must be unused, unopened, and in its original packaging.
- We cannot accept returns for products that have been opened, used, or tampered with, due to health and safety regulations.
2. Timeframe for Returns
- Customers must initiate a return request within 7 days of delivery.
- Requests received after this timeframe may not be eligible for a refund or replacement.
3. How to Initiate a Return
To initiate a return for your Luigi disposable carts:
- Contact our customer support team at [ Sales@Luigicartsdisposables.com ] with your order number and details of the issue.
- Provide clear photos of the product, packaging, and any visible defects (if applicable).
- Once approved, you will receive return instructions and a return shipping label if necessary.
4. Refund Process
- Refunds will be issued only after the returned product is received and inspected.
- Eligible refunds are processed back to the original method of payment within 5–10 business days.
- Shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective product).
5. Exchanges
- If you receive a defective or damaged Luigi disposable cart, we will gladly exchange it for the same product (subject to availability).
- If the same item is unavailable, you may choose a replacement of equal value or request a refund.
6. Non-Returnable Items
The following items cannot be returned or refunded:
- Opened or used Luigi disposable carts
- Products purchased from unauthorized retailers or third-party sellers
- Clearance or final sale items
7. Damaged or Defective Products
- If your product arrives damaged or is found defective, please notify us within 48 hours of delivery.
- Our team will verify the issue and arrange a replacement or refund promptly.
8. Shipping Responsibility for Returns
- Customers are responsible for return shipping costs unless the return is due to an error from our side.
- We recommend using a trackable shipping method to ensure safe delivery of the return.
9. Fraud Prevention
To maintain fairness and protect all customers, Luigi Disposable Carts reserves the right to deny refund requests if fraudulent or abusive activity is suspected.
10. Contact Information
For questions or to start a return:
Luigi Disposable Carts Support Team
📧 Email: [Sales@Luigicartsdisposables.com]
📞 Phone: [(757) 720-9751]
🏢 Address: Los Anggeles
✅ By purchasing Luigi disposable carts, you agree to abide by this Refund and Returns Policy. Our goal is to provide a transparent, hassle-free process to ensure your confidence in every purchase.