Shipping Policy: Delivery, Tracking and Discreet Packing

This page explains how orders from Luigi Carts are packed, how quickly they leave us, what shipping costs, and what to do if something goes wrong in transit. If your question is not answered here, our contact page reaches us directly.

Processing Times

Orders are picked and packed on business days. Most orders placed before the daily cutoff leave the same day or the next business day. Orders placed over a weekend or a public holiday begin processing on the next business day. During a new series launch, such as the Series 8 release, volume is higher and processing can take an extra day. You will receive tracking as soon as your parcel is scanned.

Discreet Packaging

Every order ships in plain outer packaging with no product branding, no imagery, and no wording on the outside that indicates what is inside. The return label uses a neutral sender name. Inside, your devices travel sealed in their original cartons with the verification stickers untouched, so you can run the checks on our verification page the moment the box arrives.

Delivery Areas

We ship across the United States to addresses where these products are legal. Cannabis and hemp derived product rules vary by state and city and they change often, so we cannot ship everywhere. If your address falls in a restricted area we will contact you and refund the order in full rather than send a parcel that cannot legally be delivered. We do not ship internationally.

Shipping Costs and Free Shipping

Shipping is calculated at checkout based on your address and the size of your order. Orders above the threshold shown in our site banner qualify for free shipping, which is the most economical way to buy if you are stocking up or splitting an order with friends. Bulk and wholesale orders are quoted separately, see our wholesale page for those rates.

Tracking Your Order

You will receive a tracking number by email once your parcel is scanned by the carrier. You can follow progress any time on our order tracking page. Tracking can take up to 24 hours to show its first movement after you receive the number, which is normal and does not mean the parcel is lost.

Delivery Times

Once a parcel leaves us, delivery usually takes a few business days depending on how far it travels and which service applies to your address. Weather events, carrier backlogs, and holiday periods can add time, and those delays sit outside our control once the carrier has the package. If tracking has not updated for several business days, contact us and we will open an inquiry with the carrier.

Lost, Delayed, or Damaged Parcels

If your parcel is marked delivered but you cannot find it, check with neighbours and your building first, since carriers sometimes mark a delivery early or leave it in a safe place. If it still has not appeared after 48 hours, contact us with your order number and we will investigate. Parcels that arrive with crushed cartons or damaged devices are covered, photograph the packaging and the device before doing anything else and send the images with your claim. The full process is set out in our refund and returns policy.

Incorrect Addresses

Please check your shipping address carefully at checkout. We ship to the address you provide, and parcels sent to an incorrect or incomplete address that are returned to us can be reshipped once you cover the return and resend cost. If you spot a mistake immediately after ordering, contact us straight away, we can usually correct it before the label is printed.

Age Verification on Delivery

These products are for adults aged 21 and over. Some services require an adult signature on delivery. Please make sure someone of legal age is available to receive the parcel, and note that carriers will not release an age restricted delivery to a minor.

Questions

For anything not covered here, reach us through the contact page with your order number and we reply within one business day. You may also find your answer in our FAQ, and our terms and conditions cover the wider rules that apply to every order.